An All-in-One Communication Solution for Ravenscroft Shipping
Ship management service provider Ravenscroft Shipping Inc. is pledged to ‘deliver the same level of quality performance to each vessel as we would if we were the owners ourselves.’ When the company decided to develop a comprehensive new solution to optimise communication between its offices and fleet, it turned to Xantic to meet some very stringent demands.
Ravenscroft Shipping Inc. provides complete ship and commercial management services. It covers every aspect of a vessel's day-to-day operations, including cargo, technical, manning, purchasing, insurance and specialised superintendence to clients world wide. The company’s head office is located in Coral Gables, Florida, with branch offices in Buenos Aires (Argentina) and Santos (Brazil).
On land and at sea, Ravenscroft staff have broad ship management backgrounds and have helped enhance the company’s methodology to its present high standards. Certified ISO 9000-2000, the company is dedicated to enhanced safety management, enhanced quality management and increased customer satisfaction. In addition to providing full ship management services, Ravenscroft assists with any type of ship-related operational matters.
The Challenge
“In a market flooded with numerous service providers essentially offering the same service, we were looking for a reliable and affordable communication solution for our fleet and office,” explains Capt. Nitin Vaidya. “We were looking to solve three main problems: our communication costs were too high; the invoicing was erratic, late and unreliable; and the cost and tracking of our crewmember’s personal communication was becoming an unwieldy factor.”
The Solution
The solution offered by Xantic was a combination of reasonable airtime rates and the company’s industry-first ChatCard service. This enables Ravenscroft to manage crew calling via the web online and in real-time.
“We chose Xantic as a service provider because of the company’s reputation in the industry and excellent representation in the United States,” continues Capt. Vaidya. “The rates given by Xantic were competitive and the company was willing to adjust and modify its services to meet our requirements. Moreover, the account manager was always accessible and willing to help with our problems.
“Since we started working together, the ChatCards have provided a major improvement in communication services for the shipboard crew. At the same time we have seen a tremendous reduction in the administrative burden faced by our offices in maintaining fleet and crew accounts.” |
